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BUSINESS DEVELOPMENT / SALES & MARKETING MANAGER
FULL TIME | DHAKA
Job posted: July 2019
The new manager is responsible for the daily sales efforts and is responsible for the overall positioning of the hotel, brand communication and the development of customers for the property including, Rooms, Dining Outlets, Catering & Events and Spa Club. In addition, they are responsible for marketing strategies, implementation, measuring market performance and meeting budget, forecast, and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix, marketing, and public relations. Candidates must possess excellent communication and decision making skills and astute business acumen of this industry.
Prepares Sales Reports and annual Sales & Marketing Plan for Sky City Hotel
Create an effective sales and marketing programs that will increase awareness and positive perception of the Hotel, its activities, culinary services, and personnel.
Keeping track of current market trends and economic factors to assist with
Assist owners and key management staff in planning and preparation of the marketing, advertising, sales plans, programs and annual budget; manage within approved plans and budgets
Develop competitive rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.
Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
Deep understanding of ‘know your customer’ by building strong relationships; anticipate their needs
Develop awareness and reputation of the Sky City Hotel and its brand in the local community, including engagement with various Media outlets whilst acting as its official Ambassador
Prepare quality digital marketing material for advertisements
Timely respond to any queries via email, telephone or social media
Manage social media accounts
Direct and manage all group and banquet sales activities to maximise revenue for the hotel.
Build partnership with larger reputable brands e.g. bank loyalty card scheme
Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.
Ability to accurately input information using a business information system.
Perform other duties as assigned.
Desired Skills & Experience: Bachelor’s degree required
Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession
Minimum five years of sales and marketing in the hotel industry
Proficiency in Microsoft Word, Excel, and PowerPoint
Command of the English language both written and verbal
Strong media, presentation and computer skills
Graphic design /Photo Studio experience is a plus
Guest Relations Executive
Full & Part-Time
Job posted: January 2019
We are looking for a customer service-oriented executive who will ensure a pleasant and satisfying stay for our hotel, conference & events guests. They will be involved right from the very start, responding to enquiries (mainly from abroad) whether in person, over the phone, via email or via partner booking sites and help answer any questions or concerns.
Once the guest arrives at the hotel they will be working closely with front desk staff to assist during the check-in process by firstly welcoming them and then explaining all facility amenities such as pool, gym, restaurant and general advise on where to go/visit in Dhaka. The Guest Relations Executive will play a pivotal role in creating a long lasting memory of the hotel and its brand with the view of increasing guest satisfaction level. The executive will also be handling complaints and any problems.
- Fluent in English (verbal and written)
- Responding quickly and efficiently to guest concerns/queries
- Assisting guests throughout the check-in process and for the duration of their stay
- Relating information about amenities and other relevant information
- Contributing to the development of customer experience
- Assist in collecting reviews and feedback to improve our service & offering
- Ability to quickly build rapport with guest in a professional manner
- Professional experience working with international guests is a must
- Previous experience in the hospitality / travel / airline sector would be a plus
- Should look presentable i.e. always neat in appearance
If interested in any of these positions, please apply by emailing your CV to the below email with your salary expectation.
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