WORK WITH US - CAREERS

Sky City Hotel is an award winning international hotel run by a  British-Bangladeshi joint venture company. Since its opening three years ago it has consecutively won awards from international industry bodies. As the company continues to grow, we are looking for talented individuals who are passionate and can add value to the company and contribute to its development into a strong successful market leading brand.

 

If you are interested in any positions, please apply by emailing your CV to the below email address. In the subject line please mention the job title.

 

am@skycityhotelbd.com

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FINANCE ASSOCIATE

Full-Time Contract

Job posted: Feb 2021 - Open

 

Job Description

This role sits within the Finance Department and is independent to the General Management Team at Sky City Hotel. Whilst working closely with various departments of the hotel and key staff, the candidate will act as key control/ audit function and will be reporting into the Finance Manager and ultimately to the board level Senior Management Team and owners of the hotels.

Major Responsibilities :

  • Inventory reconciliation, expense and inventory management system 

  • Bookkeeping in a timely manner

  • Recording invoices on a daily basis in a timely manner

  • Payment to vendor on the basis and recording in the expense system accordingly.

  • Performing various data analysis and adding value for management

  • Monitor costs and help identify operational cost efficiencies 

  • Audit of stock and inventory

  • Prepare cash-flow forecasts, balance sheet, income statements and investor ROI/ROE projection 

  • Assist in preparation of VAT and AIT returns
     

 
Requirements

  • Bachelor’s degree in Finance & Account from any reputed university

  • Energetic, Smart and Quick learner.

  • Proactive and ability to work under pressure.

  • Proficient in MS-Office (Advanced knowledge on Excel)

  • Accounting qualification preferred but basic knowledge of accounting is a must.

  • Any experience of audit and or hotel experience highly desirable

Computer Skills

  • Email, word processing, spreadsheet

  • Proficient with Excel skills (pivot tables, formulas, charts and graphs)

 
Language Skills:

  • As this is an international company ability to communicate to key stakeholders in English in addition to Bangla is desirable

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DEPUTY GENERAL MANAGER 

Full-Time

Job posted: Dec 2020 - Position Filled

Job Description

The Deputy General Manager will be given significant responsibility for the overall operation of Sky City Hotel and play a major contribution for the success of the hotel. He or she will be reporting into the management board on a weekly basis; on a day to day run several portfolios including management of all operations, human resources, maintaining financial and budgetary requirements, and training and developing team members. The candidate will be expected to have an eye on the future of the business, developing a reserve plan, maintaining and improving the facility, creating new programs and initiatives to increase revenues and decrease expenses while preserving and improving owner and guest relations. The person must demonstrate and promote a 100% commitment to providing the best possible experience for our guests to a high international standard.

 

Leadership & Employee Management

  • Role Model - Leading By Example:  willing to “get their hands dirty” to show their Team that they are not above doing what is needed to make this business successful

  • Building relationships to play to each team member’s experience

  • Create a positive, friendly but professional  working culture and cooperative working

  • Encouraging the Team members to speak up and share ideas

  • Praise in public, reprimand in private and use mistakes as training moments

 

  • Motivate and gives direction to  all associates, executives and managers

  • Plan and prepare training in accordance to international hospitality standards. Mentor and develop team members particularly managers

  • Communicates all policies, procedures and organisational goals to all team members in a timely fashion

  • Manage staff rota, identifying potential hiring needs, manage payroll and benefits related information

  • Conducts performance evaluations; prepare realistic and attainable performance development or improvement plans

  • Sensitively handle disciplinary process, unsatisfactory performance or misconduct terminations

 

Finance & Managing Operational Efficiency:

  • Responsible for maximising revenues and identify areas where we improve operating costs efficiency

  • Manages expenses to achieve maximum flow through to the bottom line profit

  • Experience in preparation of budgets, forecasts & performing financial analysis and monitoring KPI metrics (ADR, RevPAR, EBITDA etc)

  • Explain and manage financial activities; detailed analysis of monthly financial statements with eye for detail

  • Participate and monitor inventory of supplies and equipment. Ensures purchases made are within budget and in accordance with policy

  • Listening to the department heads on necessary purchases and asking the right questions about the proposed expenses

  • Building a culture of ‘taking ownership’ from the ground up

   

Guest Satisfaction

  • Promotes 100% guest satisfaction throughout property. Instil necessary training to associates so they can deliver a five star service 

  • Creating a culture of going above and beyond for guests - we are a four star hotel offering a five star service standard

  • Ensure excellent guest reviews score across all OTAs

  • Listen to the guests, they are the reason we are here

  • Not shy to interact with local and foreign guests, VIPs, diplomats etc and add a personalised touch to add value

  • Regular QC spot checks to ensure team is maintaining required level service standards

 

Sales 

  • Engage with S&M team to monitor sales activities and measure against sales targets and forecasts. Agreeing realistic goals with S&M team.

  • Identifies and seeks out potential businesses in the local market. Maintains relationships with local companies and key people to increase hotel's visibility within the local market

  • Coordinates and implements sales and marketing activities consistently across the hotel

 

Property Appearance

  • Daily inspection (spot checks) of property and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance and report back to directors at weekly management meetings

 

Miscellaneous 

  • Expect an active ‘hands on approach’ to management and not just a desk manager to ensure the optimum operation of the property; ensuring 100+ member workforce is effectively supervised and performing their roles to the best of their abilities and to the standards expected

  • Learn about any issues and research possible solutions before jumping to a solution

  • Must know how to clean in order to inspect, and ensure quality of rooms

  • Must have experience handling problems on the fly

  • Fiscal management is paramount and being able to read, extrapolate & audit information, and pick-out inconsistencies in financial data

 

Qualifications

Requirements

  • Minimum 5 years managerial experience, working at an international 4 or 5 Star hotel. 

  • Good  knowledge on every side of the business, but expertise is not required in every area

 

Language Skills:

  • Proficient in ability to read and speak the English language mandatory

  • Ability to write correspondences/reply to guests

  • Ability to effectively summarise and present key information to Management Board

  • Ability to effectively communicate professionally with guests, associates, supervisors

  • Whether via email, phone, or text, all communication must be professional, clear, and accurate.

 

Computer Skills

  • Proficient at using email, word processing, spreadsheet, database and Power Point. 

  • Knowledge of reservation and point of sales and CRM systems useful

 

Required education:

  • Experience is crucial, but ideally at a minimum bachelor's degree, preferably in  business administration, finance or related subject

  • A hotel management or hospitality qualification will be advantageous

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GUEST RELATIONS ASSOCIATE / EXECUTIVE

Full & Part-Time

Job posted: Nov 2020 - Open / Ongoing

We are looking for a customer service-oriented executive who will ensure a pleasant and satisfying stay for our hotel, conference & events guests. They will be involved right from the very start, responding to enquiries  (mainly from abroad) whether in person, over the phone, via email or via partner booking sites and help answer any questions or concerns.

Once the guest arrives at the hotel they will be working closely with front desk staff to assist during the check-in process by firstly welcoming them and then explaining all facility amenities such as pool, gym, restaurant and general advise on where to go/visit in Dhaka. The Guest Relations Executive will play a pivotal role in creating a long lasting memory of the hotel and its brand with the view of increasing guest satisfaction level. The executive will also be handling complaints and any problems.

 

 

Core skills:

- Fluent in English (verbal and written) 

- Responding quickly and efficiently to guest concerns/queries 
- Assisting guests throughout the check-in process and for the duration of their stay
- Relating information about amenities and other relevant information 
- Contributing to the development of customer experience

- Assist in collecting reviews and feedback to improve our service & offering

- Ability to quickly build rapport with guest in a professional manner

Experience:

- Professional experience working with international guests is a must

- Previous experience in the hospitality / travel / airline sector would be a plus

 

 

Other:

- Should  look presentable i.e. always neat in appearance

Deadline: Ongoing.

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SALES & MARKETING MANAGER

FULL TIME | DHAKA

Job posted: Aug 2020  - Position Filled

Job Description

The new manager is responsible for the daily sales efforts and is responsible for the overall positioning of the hotel, brand communication and the development of customers for the property including, Rooms, Dining Outlets, Catering & Events and Spa Club.  In addition, they are responsible for marketing strategies, implementation, measuring market performance and meeting budget, forecast, and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix, marketing, and public relations. Candidates must possess excellent communication and decision making skills and astute business acumen of this industry.

 

Key Responsibilities:

  • Prepares Sales Reports and annual Sales & Marketing Plan for Sky City Hotel

  • Create an effective sales and marketing programs that will increase awareness and positive perception of the Hotel, its activities, culinary services, and personnel.

  • Keeping track of current market trends and economic factors to assist with

  • Assist owners and key management staff in planning and preparation of the marketing, advertising, sales plans, programs and annual budget; manage within approved plans and budgets

  • Develop competitive rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.

  • Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.

  • Deep understanding of ‘know your customer’ by building strong relationships; anticipate their needs

  • Develop awareness and reputation of the Sky City Hotel and its brand in the local community, including engagement with various Media outlets whilst acting as its official Ambassador

  • Prepare quality digital marketing material for advertisements

  • Timely respond to any queries via email, telephone or social media

  • Manage social media accounts

  • Direct and manage all group and banquet sales activities to maximise revenue for the hotel.

  • Build partnership with larger reputable brands e.g. bank loyalty card scheme

  • Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.

  • Ability to accurately input information using a business information system.

  • Perform other duties as assigned.  

Qualifications
Desired Skills & Experience: Bachelor’s degree required

Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession
Minimum five years of sales and marketing in the hotel industry
Proficiency in Microsoft Word, Excel, and PowerPoint 
Command of the English language both written and verbal
Strong media, presentation and computer skills

Graphic design /Photo Studio experience is a plus

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DIGITAL MARKETING EXECUTIVE

PART- TIME | DHAKA

Job posted: July 2020   - Position Filled

Job Description


We are looking for a brand manager with strong creative and digital background to help take our brand and products to the next level. We are looking for a candidate with experience working for a large corporate brands. The role includes managing our digital platform and being responsible for the brand look and feel across all mediums. It is important that the candidate has a commercial mindset and is able to manage and get the most out of a budget. Given our Marketing & Sales team is small the successful candidate will have the opportunity to be involved in
making a mark on a ‘blank canvas’.

Key Responsibilities:
1. Plan and manage the brand communication’s plan including creative for newsletters, social strategy, advertising and promotions.
2. Responsible for linking communications across Creative, Digital and B2B channels to tell engaging brand stories and create a consistent and cohesive message.
3. Works to define and protect the brand’s look and feel, tailoring messaging and developing campaigns and activity for a range of different audiences and markets.
4. Ensure that each product which we offer is visually brought to life through our social platforms such as Facebook, Instagram, LinkedIn, YouTube and website, and succinctly conveyed to our customers.
5. Ensure that all content created by the wider team is relevant, on-brand and the best it can be. This will include everything the customer can see throughout our hotel from food labels to signage.
6. Develops brand guidelines to include a steer on visual assets, model selection and brand identity.
7. Build relations and work collaboratively with Sales & Marketing members to ensure that all content produced is of the highest standards.
8. Manage customer queries (emails, social media messaging & queries) in a timely manner

Our considerations will include:
● Experience in a similar creative, E-comm or graphic roles.

● Experience in Adobe and Digital Marketing applications.
● Experience in writing product, brand or advertising copy.
● Previous experience in hospitality would be a distinct advantage
● Commercial awareness combined with creative vision
● Highly organised with experience in managing expectation of stakeholders
● Excellent attention to detail and creative flair.


This is a great opportunity for the right person to join a new but fast growing 4 star international standard and make a real difference across the business and to our customers.

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