
About the job
The Operations Manager ill be given significant responsibility for the overall operation of Sky City Hotel and play a major contribution for the success of the hotel. The candidate will specifically focus on all guest related activities particularly leading the Front Desk team as well as other areas like House Keeping & Laundry, Health Club, Vehicle Management & Security teams. The candidate will be expected to have an eye on the future of the business, developing training, planning, budgeting, maintaining and improving the facility, creating new programs and initiatives to increase revenues and decrease expenses while preserving and improving owner and guest relations. The person must demonstrate and promote a 100% commitment to providing the best possible experience for our guests to a high international standard.
Guest Satisfaction
Promotes 100% guest satisfaction throughout property. Instil necessary training to associates so they can deliver a five star service
Creating a culture of going above and beyond for guests - we are a four star hotel offering a five star service standard
Ensure excellent guest reviews score across all OTAs
Listen to the guests, they are the reason we are here
Not shy to interact with local and foreign guests, VIPs, diplomats etc and add a personalised touch to add value
Regular QC spot checks to ensure team is maintaining required level service standards
Leadership & Employee Management
Role Model - Leading By Example: willing to do the work and show their Team that they are not above doing what is needed to make this business successful
Building relationships to play to each team member’s experience
Create a positive, friendly but professional working culture and cooperative working
Encouraging the Team members to speak up and share ideas
Praise in public, reprimand in private and use mistakes as training moments
Motivate and gives direction to all associates, executives and managers
Plan and prepare training in accordance to international hospitality standards. Mentor and develop team members particularly managers
Communicates all policies, procedures and organisational goals to all team members in a timely fashion
Manage staff rota, identifying potential hiring needs, manage payroll and benefits related information
Conducts performance evaluations; prepare realistic and attainable performance development or improvement plans
Sensitively handle disciplinary process, unsatisfactory performance or misconduct terminations
Finance & Managing Operational Efficiency:
Responsible for maximising revenues and identify areas where we improve operating costs efficiency
Manages expenses to achieve maximum flow through to the bottom line profit
Experience in preparation of budgets, forecasts & performing financial analysis and monitoring KPI metrics (ADR, RevPAR, EBITDA etc)
Explain and manage financial activities; detailed analysis of monthly financial statements with eye for detail
Participate and monitor inventory of supplies and equipment. Ensures purchases made are within budget and in accordance with policy
Listening to the department heads on necessary purchases and asking the right questions about the proposed expenses
Building a culture of ‘taking ownership’ from the ground up
Property Appearance
Daily inspection (spot checks) of property and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance and report back to directors at weekly management meetings
Miscellaneous
Expect an active ‘hands on approach’ to management - we are looking for a field general not a a desk general ensure the optimum operation of the property; ensuring 100+ member workforce is effectively supervised and performing their roles to the best of their abilities and to the standards expected
Learn about any issues and research possible solutions before jumping to a solution
Must know how to clean in order to inspect, and ensure quality of rooms
Must have experience handling problems on the fly
Fiscal management is paramount and being able to read, extrapolate & audit information, and pick-out inconsistencies in financial data
Qualifications
Minimum 5 years managerial experience, working at an international 4 or 5 Star hotel.
Good knowledge on every side of the business, but expertise is not required in every area
Language Skills:
Proficient in ability to read and speak the English language is a must
Ability to write correspondences/reply to guests
Ability to effectively summarise and present key information to Management Board
Ability to effectively communicate professionally with guests, associates, supervisors
Whether via email, phone, or text, all communication must be professional, clear, and accurate.
Computer Skills
Proficient at using email, word processing, spreadsheet, database and Power Point.
Knowledge of PMS, EPOS and CRM systems useful
Required education:
Experience is crucial, but ideally at a minimum bachelor's degree, preferably in business administration, finance or related subject
A hotel management or hospitality qualification will be advantageous
Benefits
Salary depending on experience - we offer competitive market rates
Paid Holidays
Meals on shift
Annual Performance Review
Discretionary Performance related bonus
About US
Sky City Hotel is an award winning international hotel run by a British-Bangladeshi joint venture company. Since its opening few years ago it has consecutively won awards from recognised international industry bodies. As the company continues to grow, we are looking for talented individuals who are passionate and can add value to the company by contributing to its development into a strong market leading brand.
How to apply
Please send your CV to: hr@skycityhotelbd.com
In your email subject please add the Job Title