About the job
We are looking for a customer service-oriented executive who will ensure a pleasant and satisfying stay for our hotel, conference & events guests. They will be involved right from the very start, responding to enquiries (mainly from abroad) whether in person, over the phone, via email or via partner booking sites and help answer any questions or concerns.
Once the guest arrives at the hotel they will be working closely with front desk staff to assist during the check-in process by firstly welcoming them and then explaining all facility amenities such as pool, gym, restaurant and general advise on where to go/visit in Dhaka. The Guest Relations Executive will play a pivotal role in creating a long lasting memory of the hotel and its brand with the view of increasing guest satisfaction level. The executive will also be handling complaints and any problems.
- Fluent in English (verbal and written)
- Responding quickly and efficiently to guest concerns/queries
- Assisting guests throughout the check-in process and for the duration of their stay
- Relating information about amenities and other relevant information
- Contributing to the development of customer experience
- Assist in collecting reviews and feedback to improve our service & offering
- Ability to quickly build rapport with guest in a professional manner
- Professional experience working with international guests is a must
- Previous experience in the hospitality / travel / airline sector would be a plus
- Should look presentable i.e. always neat in appearance
Salary depending on experience - we offer competitive market rates
Meals on shift
Annual Performance Review
Discretionary Performance related bonus
Sky City Hotel is an award winning international hotel run by a British-Bangladeshi joint venture company. Since its opening few years ago it has consecutively won awards from recognised international industry bodies. As the company continues to grow, we are looking for talented individuals who are passionate and can add value to the company by contributing to its development into a strong market leading brand.