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FRONT DESK MANAGER / RDM

नौकरी के प्रकार

Full Time Contract

प्रकाशित तिथि

20 May 2024 at 08:00:00

नौकरी के बारे में

The Front Desk Manager will be responsible for managing daily operations of the front desk, ensuring excellent customer service, managing reservations and bookings, and overseeing the overall guest experience. You will primarily lead and train the Front Office team, Bell Team and Transportation staff.

  • Lead by example - proactively train team members and demonstrate how to perform task professionally

  • Provide department orientation / direction and training of service standards, procedures

  • Ensure that department standards are met through regular supervision and monitoring.

  • Duties include meeting and greeting guests ensuring the highest standards of guest care and attention

  • Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest

  • Respond to guest enquiries in a professional manner via telephone and email

  • Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations

  • Manage room inventory in PMS & Channel Manager

  • Promote the basic habits of smiling, greeting guests by name and thanking guests.

  • Help improve workflow and processes at the front desk, including updating and reviewing SOPs

  • Check and verify data input by Front Desk team for MIS and Audit purposes

  • Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses

  • Take ownership and follow-up on any discrepancies.

  • Comply with hotel and department policies and procedures at all times.

  • Attend weekly meeting with Management Board and participate/ provide updates/ progress

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

Functional Skills, Knowledge and Experience:

  • Previous experience in a similar Front Desk role gained in an international 4-5 star hotel

  • Contagious smiling personality, energetic & enthusiastic

  • Confident & humble

  • Outstanding organisational skills

  • Attention to detail and ability to multitask

  • Excellent front of house knowledge backed by at least 5 years' experience

Communication Skills:

  • Excellent communication skills; fluent in English (verbal & written) is a MUST

  • Ability to write correspondences/reply to guests professionally

  • Whether via email, phone, or text, all communication must be professional, clear, and accurate

  • Ability to effectively summarise and present key information to Management Board

Computer Skills

  • Proficient at using email

  • Confident in using word processing (MS Word), spreadsheets (MS Excel /Google Sheets)

  • Knowledge of reservation software / PMS & Channel Manager

Required education:

  • A hotel management or hospitality qualification /diploma is advantageous

Compensation & Other Benefits

  • Salary is competitive / negotiable

  • Fully subsidised meals on shifts

  • Mobile bill

  • Annual paid holidays

  • Generous Staff & Family Discounts

  • Discounted Group Medical Benefits

  • Make a mark and be part of a growing company

फ़ायदे

Compensation & Other Benefits

  • Base salary (negotiable) - reviewed annually

  • Additional discretionary pay (Festival Bonus,  annual performance bonus determinned by MD)

  • Fully subsidised meals on shifts

  • Annual paid holidays (get one extra holiday for each year of service)

  • Discounted Group Medical Benefits

  • Be part of a growing company

हमारे बारे में

Sky City Hotel Dhaka is an award-winning 4-star hotel, run by British Bangladeshis located near the business and commercial district of Motijheel. The hotel is a winner of several awards, including Traveller's Choice Award, Loved By Guest Winner, Booking.com Traveller Award Winner, Travel & Hospitality Best Business Hotel of the Year Bangladesh and Expedia Guest Rating Winner. As the company grows we are looking for a talented individual who is experienced, passionate and is looking for a challenge to help the company develop into a strong market leading brand.

आवेदन कैसे करें

To apply please send your CV to hr@skycityhotelbd.com

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