Tentang pekerjaan
The Front Desk Manager will be responsible for managing daily operations of the front desk, ensuring excellent customer service, managing reservations and bookings, and overseeing the overall guest experience. You will primarily lead and train the Front Office team, Bell Team and Transportation staff.
Lead by example - proactively train team members and demonstrate how to perform task professionally
Provide department orientation / direction and training of service standards, procedures
Ensure that department standards are met through regular supervision and monitoring.
Duties include meeting and greeting guests ensuring the highest standards of guest care and attention
Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest
Respond to guest enquiries in a professional manner via telephone and email
Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations
Manage room inventory in PMS & Channel Manager
Promote the basic habits of smiling, greeting guests by name and thanking guests.
Help improve workflow and processes at the front desk, including updating and reviewing SOPs
Check and verify data input by Front Desk team for MIS and Audit purposes
Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses
Take ownership and follow-up on any discrepancies.
Comply with hotel and department policies and procedures at all times.
Attend weekly meeting with Management Board and participate/ provide updates/ progress
The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.
Functional Skills, Knowledge and Experience:
Previous experience in a similar Front Desk role gained in an international 4-5 star hotel
Contagious smiling personality, energetic & enthusiastic
Confident & humble
Outstanding organisational skills
Attention to detail and ability to multitask
Excellent front of house knowledge backed by at least 5 years' experience
Communication Skills:
Excellent communication skills; fluent in English (verbal & written) is a MUST
Ability to write correspondences/reply to guests professionally
Whether via email, phone, or text, all communication must be professional, clear, and accurate
Ability to effectively summarise and present key information to Management Board
Computer Skills
Proficient at using email
Confident in using word processing (MS Word), spreadsheets (MS Excel /Google Sheets)
Knowledge of reservation software / PMS & Channel Manager
Required education:
A hotel management or hospitality qualification /diploma is advantageous
Compensation & Other Benefits
Salary is competitive / negotiable
Fully subsidised meals on shifts
Mobile bill
Annual paid holidays
Generous Staff & Family Discounts
Discounted Group Medical Benefits
Make a mark and be part of a growing company
Manfaat
Compensation & Other Benefits
Base salary (negotiable) - reviewed annually
Additional discretionary pay (Festival Bonus, annual performance bonus determinned by MD)
Fully subsidised meals on shifts
Annual paid holidays (get one extra holiday for each year of service)
Discounted Group Medical Benefits
Be part of a growing company
Tentang kami
Sky City Hotel Dhaka is an award-winning 4-star hotel, run by British Bangladeshis located near the business and commercial district of Motijheel. The hotel is a winner of several awards, including Traveller's Choice Award, Loved By Guest Winner, Booking.com Traveller Award Winner, Travel & Hospitality Best Business Hotel of the Year Bangladesh and Expedia Guest Rating Winner. As the company grows we are looking for a talented individual who is experienced, passionate and is looking for a challenge to help the company develop into a strong market leading brand.
Bagaimana menerapkan
To apply please send your CV to hr@skycityhotelbd.com