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Frequently Asked Questions

  • Do I need to show photo ID at check in?
    Yes at check-in we are legally obliged to check your photo Id (passport or national id card) of all guests checking in. Please note our staff will retain a copy of your ID and we will discard this after 28 days. At least one member of your booking must be at least 18 years or older. Please note we will refuse entry to any guest who is unable to provide a valid photo ID.
  • Can I amend / cancel my booking due to COVID-19?
    Standard Rate Fully Flexible rate bookings: Book with confidence and cancel up-to a day before your arrival. We recommend customers book this rate to ensure maximum flexibility. Full payment will be taken at the time of booking. Payment is 100% refundable if you cancel at least a day before your arrival. Guests with non-refundable bookings: We allow date changes free of charge, subject to availability.
  • How can I amend my booking?
    If you wish to amend your booking please contact our front desk or get in touch with us through your travel agent who would be happy to assist
  • Can I invite guests to my room?
    Our rooms are for the guests that are named in the reservation. If any guests have any visitors they can only be admitted with specific permission from our front desk staff. If you are staying with us and expect any guests please speak to our team before arrival. Please note we will require photo ID of any visitors.
  • How can I make group bookings?
    You can book multiple rooms using our online reservation system. however for ease of use you may also contact us via email or telephone if you wish to make a group booking. Reservation Hotline: +88 01755 660 599
  • Can I get reference for a previous employee?
    Yes, please email and our HR team will assist you with your request.
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