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Your stay with us, from start to finish, is our priority. That journey doesn’t begin when you arrive at our hotel. It begins here. When you book your stay directly on our Sky City website, you’ll be guaranteed best rates available.


Sky City Hotel guarantees:

  • will always offer the best rate available online for your stay

  • Uncompromising service throughout your stay



Should you find a lower rate for the same room, number of guests, same dates and booking conditions within 24 hours of making your reservation, we will not only match the lower rate but also send you a discount code entitling you to 25% off the room rate on your next booking directly with us, either through our reservation team or our website.


The Best Rate Guarantee is subject to Terms and Conditions – please review these before submitting your Best Rate Guarantee claim.



Submit a Best Rate Guarantee Claim


Please send an email, within 24 hours of your booking.  In the subject please write "Best Rate Guarantee claim".



Please include details of the better offer and include: 

   i) URL link

   ii)  Screenshots




Best Rate Guarantee – Terms and Conditions


1) The Best Rate Guarantee applies solely to reservations made through 


2) If within 24 hours of completing a reservation on, you find a rate (“Comparison Rate”) on another website that is lower to the room rate that you have booked on (for the same hotel, same room type, same number of people, same arrival and departure dates), please write us an e-mail with the subject "Best Rate Guarantee claim" to the above mentioned address.


3) The booking conditions applicable to the Comparison Rate (such as advanced payment and deposit, change and cancellation policies) must be identical to the booking conditions of the rate booked on


4) The Comparison Rate must be publicly viewable and bookable online.


5) The Best Rate Guarantee does not apply to:


* Rates from so called “opaque” or auction sites where the hotel name and/or the specific hotel is not known until the reservation is completed and a form of payment is made or provided (such as or

* Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.

* Rates which are not publicly available, such as corporate negotiated rates or group, convention and/or event rates which are specifically agreed by Sky CIty to particular groups or companies.

* Rates quoted on direct mail or electronic mail solicitations.

* Rates offered to members only of certain groups or individuals that meet previously specified criteria such as membership of particular associations or special programmes not open to the public in general.

* Rates valid for extended stays beyond twenty (20) consecutive nights.

* Pre-paid rates which involve a voucher to be redeemed at the hotel.


6) Rate comparison between the rate and the Comparison Rate will be made net of any taxes, gratuities or any other fees associated with the room rate.


7) If the Comparison Rate is sold on a different currency from the rate, the Comparison Rate will be converted to the same currency as used in the original booking made on, at the exchange rate applicable on the date in which the Best Rate Guarantee Claim is being reviewed/validated.


8) If the Best Rate Guarantee Claim refers to a reservation consisting of several nights accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the Comparison Rate is found.



9) Sky City Hotel reserves the right to alter or withdraw the Best Rate Guarantee at any time.




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